TRUE RELIGION - RICKY BIG T HERITAGE HORSESHOE STRAIGHT JEAN

Delivery times vary depending on the type of order:

Regular orders delivered within 10–15 business days

A 10% down payment is required to confirm your order.

Delivery timelines begin once the order is confirmed and the deposit is received.

Delivery timelines are estimated and may vary depending on operational or logistical factors.

While we do our best to ensure timely delivery, delays caused by shipping providers, customs, or external circumstances are outside our control.

1.⁠ ⁠Refund Policy

Please note that we do NOT offer refunds under any circumstances as we get our products from outside so we cannot return it .
All approved returns are eligible for exchange only.

2.⁠ ⁠Exchange Policy

Customers may request an exchange within 5 days from the date of delivery, provided that:

• The item is unused, unworn, unwashed, and in its original condition

• All tags, labels, and original packaging are intact

• The product has not been damaged, modified, or altered
Exchanges are subject to item availability and stock.

Exchange Conditions:

• Immediate item → Immediate item

• Regular item → Immediate item

• Regular orders cannot be exchanged for other Regular orders

• Exchanges are available only for full-price items

• Discounted or sale items are not eligible for exchange

3.⁠ ⁠Non-Returnable / Non-Exchangeable Items

The following items are not eligible for return or exchange, except in cases of manufacturing defects:

• Discounted or sale items (final sale)

• Bags

• Swimwear and underwear

• Customized or made-to-order items

• Items returned without original packaging, tags, or labels

4.⁠ ⁠Defective or Incorrect Orders

If you receive a defective, damaged, or incorrect item:

• You must contact us within 24 hours of delivery

• Please provide your order number and clear photos of the issue

If a manufacturing defect is confirmed, the item will be replaced with the same model, size, and color only.

Refunds will not be issued in cases of defects — replacement only.

5.⁠ ⁠Exchange Process

To request an exchange:
Contact us directly via our WhatsApp or Instagram dms

Exchanges are processed within 5–7 business days.

Your original item will be picked up first. Once it has been returned and inspected, your replacement item will be shipped.

Please note: In accordance with the shipping company’s regulations and our internal policy, checking items upon delivery is not permitted